Support.
Questions, bugs, billing or your data. Write to support@calmfill.com or use the form — we usually answer within two business days.
Email us: support@calmfill.com
Cancel a subscription
Subscriptions are billed and managed by Apple. On your iPhone open Settings → your name → Subscriptions → Calmfill → Cancel Subscription. Cancel at least 24 hours before renewal; you keep Pro until the end of the paid period.
Deleting the app or its data does not cancel the subscription.
Apple: how to cancel a subscription
Refunds are handled by Apple, not by us. Apple: request a refund
Delete your data
In the app: Settings → Delete all data. That removes every import, trade, review, voice note and setting on the iPhone. Details, and what to do if the app is already gone: Delete data.
Quick answers
Which platforms can I import from?
CSV exports from popular futures platforms: order and fill reports, statement reports (performance, positions, cash and balance history) and trade exports. The exact list of supported formats is inside the app under Settings → Supported imports.
Does Calmfill connect to my broker or prop firm account?
No. It never asks for a login and can’t place orders. You export a CSV from your platform and open it in Calmfill.
Which prop firm rules does it know?
It ships presets for several popular evaluation and funded account types, each checked against the firm’s published rules on a stated date. You can also enter your own daily loss limit, drawdown and other numbers. Firms change rules — your firm’s dashboard has the final word.
Why is a number “estimated” or “unknown”?
Exports show results at fill times, not your open-trade equity between fills, and some leave out fees. When a figure depends on an assumption it is marked estimated; when the file can’t support it, it is unknown and shown as “—”.
Is it trading advice?
No. Calmfill doesn’t give signals, recommendations or predictions. It shows what your own file says about your rules. Not financial advice.
Where is my data stored?
Only on your iPhone. There is no account and no Calmfill server for your trades. To move to a new phone, create an encrypted backup in Settings and restore it on the new device. We can’t recover a lost backup password.
How do I cancel?
Subscriptions are handled by Apple: open Settings on your iPhone → your name → Subscriptions → Calmfill → Cancel Subscription. Refunds are requested from Apple too.